Shortage of skilled cybersecurity professionals is a nightmare for Managed Security Service Providers (MSSPs). In such a competitive market, MSSPs constantly have to improvise their services, gain customer confidence and grow the business. It is necessary to dedicate their resources on prioritised and qualified cybersecurity incidents to meet customer commitments. SIRP helps MSSPs manage cybersecurity operations for their customers, reducing response time, enhancing resources performance and improving service delivery by meeting SLA commitments.
For MSSPs facing significant operational challenges in managing multiple customers who need a faster and more productive way to respond to customer SLAs and want to reduce the amount of tools needed to do it, SIRP is a multi-tenant risk-based security operations platform that provides a comprehensive "one-view" of incidents, threat intelligence and vulnerabilities from multiple tenants to close operational gaps around investigation and prioritisation, resulting in a reduction of critical reaction time from hours to minutes. Unlike ad hoc and siloed processes that rely on email, spreadsheets and ticketing systems, our platform closes information and skills gaps to enable quick decisions in support of response; it also calculates a benchmark security score for which cyber hygiene can be calculated and acted upon through enhanced service offerings.
SIRP is a multi-tenant platform which enables MSSPs to onboard and manage multiple tenants effectively. Each tenant’s data is stored in an isolated container for security and compliance.
SIRP’s hybrid deployment model allows MSSPs to have a master console with customer premises appliance, which enables MSSPs to ingest data from customer’s internal security technologies and also perform response actions.
MSSPs are provided with unified visibility of all customers, enabling security teams to manage multiple customers efficiently and reduce response time for all.
Customer Access Portal
SIRP also acts as a customer access portal through which customers can view the status of their security operations and respond to cases raised by MSSP.
Maintain SLA and Track Performance
SIRP enables MSSPs to maintain SLA and keep track of team performance to better fulfil commitments made with customers.