Incident response is a fast-paced environment. The stakes are high, and it’s easy for even highly experienced security personnel to make mistakes.
That’s why strong, consistent processes are essential.
Sometimes, completely new threats arise that need a customized approach to remediate effectively. But generally, most threats (even those that are “zero-day”) fall into a pre-existing category and should be handled in the same way every single time.
So how do you maximize the effectiveness of IR and ensure consistent incident processing? By using playbooks.
The term playbook may not be the best, because it’s been overused and watered down in a variety of industries and contexts. Nonetheless, in a security environment, playbooks play an essential role.
A playbook is a digitized, agreed-upon process for handling a security incident. It distills the knowledge and experience of your most experienced security practitioners into a solid, repeatable process that can be followed to the letter by even the greenest of new recruits.
In SOAR platforms, playbooks generally take the form of action checklists that must be completed in a set order to ensure that every incident is processed in the best possible way. Some steps may be automated and others manual, but every step is essential to ensure proper incident remediation.
Playbooks are a game-changer for incident response and have applications across the entire security function. Some of the top incident response benefits include:
As we’ve seen, playbooks can profoundly improve a security team’s ability to quickly and consistently respond to serious cyber incidents. SIRP makes it easy to build powerful, automation-enhanced playbooks that ensure all incidents are processed in the most efficient, effective way possible.